Privacy Policy

Synetix Bridge ("Company", "we", "us", "our") respects the privacy of our users ("User", "you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

1. Information We Collect

Personal Data

We collect information you voluntarily provide such as:

• Name and contact information (email, phone number)
• Account information (username, password)
• Course enrollment and progress data
• Payment and billing information
• Communication content when you contact us

Automatic Collection

When you visit our website, we automatically collect certain information, including:

• Browser type and IP address
• Device information and operating system
• Pages visited and time spent on each page
• Referral source and exit pages
• Click paths and interactions

2. How We Use Your Information

We use the information we collect for various purposes:

• Providing, maintaining, and improving our courses and services
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Responding to your inquiries and customer support
• Analyzing usage patterns to improve user experience
• Ensuring compliance with legal obligations
• Preventing fraudulent activity and enhancing security

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service providers who assist us in operating our website and conducting our business
• Payment processors for secure transaction handling
• Analytics providers to understand user behavior
• Legal authorities when required by law

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your information
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to withdraw consent

6. Security

We implement comprehensive security measures including encryption, secure servers, and access controls to protect your personal information. However, no security system is impenetrable. We cannot guarantee absolute security of your data.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. For detailed information, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Data Transfers

If you are accessing our services from outside Vietnam, your information may be transferred to, stored in, and processed in Vietnam or other countries. These countries may have data protection laws that differ from your home country.

10. Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@synetix-bridge.com
• Address: 123 Tech Street, District 1, Ho Chi Minh City, Vietnam
• Phone: +84 912 345 678